FAQ

Do we sell pets?

No, we do not sell pets. We only sell products that pets need and love — like muzzles, raincoats, toys, and more.

What size would fit my pet?

Please refer to the size chart available on each product page. Since sizing can vary across different breeds and product types, we recommend measuring your pet and comparing it with our chart.
For any confusion, feel free to contact our customer support — we’re here to help!

What modes of payment do we accept?

We accept all major payment methods:
Credit Cards, Debit Cards, UPI, NetBanking, and Cash on Delivery (COD).

Where do you deliver?

We deliver pan India through trusted courier partners. Just enter your pin code at checkout to confirm service availability.

How long will my order take to arrive?

Orders are usually dispatched within 24–48 hours. Delivery typically takes 3–7 business days depending on your location.

What is your return or exchange policy?

If your item is defective, damaged, or the wrong size, we offer easy exchanges within 7 days of delivery.
Please make sure the product is unused and in its original packaging. To initiate a return or exchange, contact us via email or WhatsApp.

Are your products safe for all pets?

Yes. All Petova products are made using pet-safe materials. Whether it's our breathable muzzles or soft raincoats, your pet's safety and comfort are our top priority.

How do I clean the products?

Most of our products are washable. Specific cleaning instructions are mentioned on each product page. In general:

Muzzles: Wipe clean or hand wash with mild soap

Raincoats: Gentle hand wash and air dry

Toys: Hand wash and sun-dry

🛒 Do you offer bulk discounts for pet stores or resellers?

Yes, we do! If you're a pet store, groomer, or reseller interested in bulk purchases, drop us a message — we’ll get back with wholesale rates and details.